CSI Media — Refund Policy

# Refund Policy Effective Date: 1-05-2026 This Refund Policy explains how refunds are handled for CSI Media (“CSI Media,” “we,” “our,” or “us”). By purchasing or subscribing to CSI Media services, you agree to this Refund Policy. ## SaaS Subscription Fees CSI Media provides access to software, CRM tools, inbox features, automation tools, integrations, and related digital services. Subscription fees are generally billed in advance for the selected billing period. Unless otherwise stated in a written agreement, subscription payments are non-refundable once the billing period has started. ## Free Trials If CSI Media offers a free trial, users may cancel before the trial ends to avoid being charged. Once a paid subscription begins, the standard refund terms apply. ## Cancellation Clients may cancel their subscription according to the cancellation process available in the platform or by contacting [support@csimedia.ae](mailto:support@csimedia.ae). Cancellation stops future billing but does not automatically refund fees already paid for the current billing period. ## Refund Eligibility Refunds may be considered only in limited cases, such as: * Duplicate payment caused by a billing error. * Incorrect charge caused by a verified technical or administrative issue. * Failure by CSI Media to provide access to the paid service after reasonable support attempts. * Other cases approved by CSI Media at its sole discretion. ## Non-Refundable Items The following are generally non-refundable: * Used subscription periods. * Setup, onboarding, customization, implementation, or consulting fees. * Third-party platform fees, advertising spend, message charges, WhatsApp/Meta/Google/API costs, or telecom charges. * Charges caused by client misconfiguration, policy violations, account restrictions, or third-party service issues. * Fees paid for custom development or special project work unless otherwise agreed in writing. ## Third-Party Costs CSI Media may integrate with third-party services such as Meta, WhatsApp Business Platform, Google, email providers, and other platforms. Any fees charged by third-party providers are subject to their own terms and refund policies. CSI Media is not responsible for refunding third-party costs. ## Requesting a Refund To request a refund, contact: [support@csimedia.ae](mailto:support@csimedia.ae) Please include: * Account email address * Company or workspace name * Payment date * Invoice or transaction reference, if available * Reason for the refund request We may request additional information to verify the payment and account ownership. ## Review Timeline Refund requests are reviewed on a case-by-case basis. We aim to respond within 7–14 business days after receiving the required information. Approved refunds will usually be processed back to the original payment method, subject to payment provider processing timelines. ## Chargebacks If you believe there is a billing issue, please contact us first at [support@csimedia.ae](mailto:support@csimedia.ae). We will attempt to resolve the issue quickly. Unresolved chargebacks may result in account suspension while the dispute is reviewed. ## Changes to This Policy CSI Media may update this Refund Policy from time to time. The updated version will be posted on this page with a new effective date. ## Contact CSI Media Email: [support@csimedia.ae](mailto:support@csimedia.ae) Website: https://api.csimedia.ae