Your customers are on WhatsApp.
Your whole team should be too.
CSI Media turns your WhatsApp Business number into a shared team inbox with a real CRM behind it. Every enquiry gets assigned, answered and tracked as a deal — on the web and on your team's phones.
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Explore the Power of CSI Media
Sell smarter, build stronger relations, and respond instantly with AI-powered conversational triggers.
Scale business growth with
every customer conversation
As chats and calls multiply, old inboxes and workflows break. CSI Media's Conversation-Led Growth™ framework helps you manage the entire customer journey across every channel in one place, even at high volume.
Capture: Unify customer touchpoints to drive revenue
Convert: Sell more with AI and analytics
Equip your sales team with automated chatbots, direct WhatsApp catalogs, cart checks, and instant payment links. Close deals faster using AI prioritization and priority lead scoring.
Retain: Build recurring revenue, not just one-time sales
AI built on a trusted foundation
Scale without adding headcount. Accelerate growth on every channel with AI Agents that respond, route, and perform tasks accurately and reliably.
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Convert customers efficiently
Multilingual AI Agents handle ad enquiries, answer FAQs, and route only serious buyers to your team for faster conversions.
Shorten sales cycles
Turn intent into purchases by removing friction. AI Agents recommend products, manage bookings, and share payment details.
Launch quickly and securely
Handle 10x more customers autonomously with advanced reasoning, high accuracy, and built-in guardrails.
G2 for Best Results, based on customer reviews
Here's how CSI Media sets you up for success
Designed for growth
Quickest ROI in the market with a roadmap shaped by you to scale revenue across the customer lifecycle — you'll grow with us, not outgrow us.
Reliability at scale
Best-in-class tech and enterprise-grade security for speed and stability, with 99.999% uptime under high chat volumes.
Leading with experience
The only customer conversation platform with years of market leadership, preferred by Meta, Google, and TikTok for early feature access.
Support you can trust
Top-rated human support and expert guidance at every stage to help you scale confidently and achieve ambitious goals.
Frequently Asked Questions
CSI Media sits on top of your official WhatsApp Business number and turns it into a shared inbox with a CRM behind it. Your whole team answers from one number, every person who messages becomes a contact with full history, and each enquiry can be tracked as a deal with follow-up tasks — on the web and on your team's phones.
The free app is built for one person on one phone. There is no way to share a number properly, no record of who followed up, no customer history beyond the chat itself, and no reporting. CSI Media gives you assignment, private internal notes, a deal pipeline, roles and permissions, and campaigns — the things a team needs once more than one person is replying.
In most cases no. Your number moves onto Meta's official WhatsApp Business Platform, which we guide you through — usually the same day, and within 48 hours at the latest. One thing to know: a number can only be active in one place at a time, so it can no longer be used in the consumer WhatsApp or WhatsApp Business app once it moves across.
You pay a flat monthly price based on the size of your team — not on how many customers you talk to. Contacts, campaigns and chatbot flows are unlimited on every paid plan. Separately, Meta charges its own per-message fee for template messages on your WhatsApp Business Account; that is set by Meta and we don't add a markup to it.
Yes — 14 days with up to 5 team members and no credit card required. You connect your number, invite your team and use it with real customers. If you need longer to decide properly, talk to us.
Yes, because we do it the official way. Campaigns use templates that Meta has reviewed and approved, and sending is deliberately paced and staggered rather than blasted, which protects your number's quality rating. Tools that bypass the official API put your number at risk of restriction — we don't take that route.
Teams of roughly 2 to 50 people who sell or support over WhatsApp — real estate, clinics and aesthetics, automotive, education, travel, retail and professional services. If a single person handles a handful of messages a day, the free WhatsApp Business app is honestly enough. The moment two people need the same number, you need something like this.
Yes. There are native Android and iPhone apps with push notifications for new messages, so your salespeople get alerted even with the app closed. They can reply with photos, documents and voice notes, and see their leads and tasks. The apps are locked behind fingerprint or Face ID.
You control that. Agents only see the conversations assigned to them, while owners, admins and managers see everything — and that's enforced by the system, not just hidden in the interface. Important actions are recorded in an activity log, and you can export your contacts and history whenever you want.
Most teams are working in it the same week. We connect your WhatsApp number through Meta's official onboarding, set up your workspace, roles and pipeline stages with you, and walk your team through the dashboard and mobile apps. There's nothing to install on your servers.
3x your business results with CSI Media 🚀
Join thousands of brands using our verified WhatsApp API platform to route leads, automate conversations, and grow your sales channels.