CSI Media — Privacy Policy

# Privacy Policy Effective Date: 1-05-2026 CSI Media (“CSI Media,” “we,” “our,” or “us”) provides a SaaS CRM, inbox, automation, and messaging platform that helps businesses manage customer conversations, including WhatsApp Business Platform messages. This Privacy Policy explains how we collect, use, store, and protect information when users access our platform. ## Information We Collect We may collect the following information: * Account information such as name, email address, company name, role, and login details. * Workspace and team information created inside the CSI Media platform. * Customer contact information uploaded or created by users, such as names, phone numbers, email addresses, tags, notes, and conversation history. * WhatsApp Business integration data, including WhatsApp Business Account ID, phone number ID, display phone number, message metadata, webhook events, and message status information. * Communication content sent or received through connected channels, including WhatsApp messages. * Technical data such as IP address, browser type, device information, log data, and usage activity. ## How We Use Information We use information to: * Provide and operate the CSI Media platform. * Allow businesses to connect their WhatsApp Business Account. * Send and receive WhatsApp Business messages on behalf of connected business clients. * Route inbound messages to the correct client workspace. * Manage customer inboxes, contacts, automations, templates, analytics, and support workflows. * Improve security, prevent abuse, and troubleshoot technical issues. * Comply with legal, regulatory, platform, and Meta/WhatsApp requirements. ## WhatsApp Business Platform Data When a client connects a WhatsApp Business Account, CSI Media stores the required technical credentials and identifiers needed to provide messaging services, including WABA ID, phone number ID, phone number, access token, webhook status, and message events. We use this data only to provide WhatsApp messaging functionality for the connected client workspace. We do not sell WhatsApp message data or client customer data. ## Data Sharing We may share data only when necessary with: * Service providers used for hosting, email delivery, analytics, security, and infrastructure. * Meta/WhatsApp APIs for sending, receiving, and managing WhatsApp Business messages. * Legal authorities if required by law. * Authorized workspace users within the client’s own organization. We do not sell personal information. ## Data Security We use reasonable technical and organizational measures to protect information, including access controls, encrypted transport, secure credential handling, and restricted access to sensitive tokens. ## Data Retention We retain information as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Clients may request deletion of their workspace data according to our Data Deletion Instructions. ## User and Client Rights Depending on applicable law, users may request access, correction, export, or deletion of their personal data. Requests can be submitted using the contact information below. ## Data Deletion Users and clients can request deletion of their data by following our Data Deletion Instructions: https://csimedia.ae/data-deletion ## Contact Us For privacy questions or data requests, contact: CSI Media Email: [support@csimedia.ae](mailto:support@csimedia.ae) Website: https://csimedia.ae