Prime Value Bundles

No. Every paid CSI Media plan includes unlimited contacts, unlimited campaigns and unlimited chatbot flows. Many WhatsApp platforms meter what they call "monthly active contacts" and bill you extra once you pass a threshold — we don't. Your bill is the same whether you talk to 50 customers a month or 50,000, so growth never comes with a surprise invoice.

No, and nobody can include them. Meta charges a per-message fee for template messages, set by Meta and varying by country and message category. That fee is billed on your own WhatsApp Business Account, and we do not add a markup on top of it. Replies you send inside the 24-hour customer service window are free. Your subscription covers the platform: the inbox, the CRM, the automation and the apps.

Basic (AED 199/month) gives you 5 team members with the full shared inbox, CRM, pipeline, campaigns and mobile apps. Pro (AED 399/month) raises that to 10 team members and adds API and webhook access. Enterprise is for unlimited team members with a custom contract, dedicated support and an agreed service level. Contacts and campaigns are unlimited on all three — the difference is team size, not volume.

The trial runs for 14 days with up to 5 team members, and no card is required to start. You connect your WhatsApp number, invite your team and use the platform normally. If you need longer to evaluate it properly, talk to us — we'd rather you were sure.

Yes, because we do it the official way. CSI Media is built on Meta's approved WhatsApp Business Platform and sends only templates Meta has reviewed. Campaigns are deliberately paced and staggered rather than blasted, which protects your number's quality rating. Tools that bypass the official API risk getting your number restricted or banned — we don't take that route.

In most cases yes. The number needs to be moved onto the official WhatsApp Business Platform, which we guide you through using Meta's own onboarding flow — usually the same day. One thing to know: a number can only be active in one place at a time, so it can no longer be used in the consumer WhatsApp or WhatsApp Business app once it moves across.

We accept major credit and debit cards through Stripe, our payment processor, and invoices are issued automatically. For annual and Enterprise agreements we can arrange bank transfer — just ask.

Yes. Everything is managed from the Billing section of your dashboard, with no cancellation fee and no lock-in. If you cancel, you keep your plan's features until the end of the period you've already paid for. Annual billing works out at roughly two months free compared with paying monthly.

Yes. We connect your WhatsApp number, set up your workspace, roles and pipeline stages with you, and walk your team through the dashboard and mobile apps. Most teams are working in it the same week. Enterprise customers get dedicated onboarding and a named point of contact.

Your workspace runs on its own database, credentials are stored encrypted, and access is role-based — agents only see the conversations assigned to them, while managers see everything. Important actions are recorded in an audit log. Your contacts and conversation history belong to you, and you can export them at any time.